Frequently Asked Questions
At Brooks Powers Group, welcoming, respecting and valuing diversity is central to our daily work in our mission to improve the lives of children and families.
Below are some of our client’s most frequently asked questions – we hope they are helpful. For any other questions please Reach Out To Our Team.
What are your business hours?
Our office hours are Monday through Friday, 8:00 am – 5:00 pm. Each provider sets their own schedule and may be available for times outside of these hours. Please speak to your provider about their availability.
See Our Contact Us Page for more information.
Do you have an appointment cancellation policy?
Therapy Cancellations
If it is necessary to cancel an appointment, please email your provider directly to cancel and/or reschedule the appointment at least 24 hours before your scheduled appointment time. You will be charged the regular fee for the session if you have not notified your provider of your cancellation 24 hours before the time of the appointment.
Evaluation Cancellations
Due to the limited appointments available for evaluations, we ask for at least 1-week advanced notice for any cancellations or reschedule requests for evaluation appointments. In the case of illness or other last minute needs for rescheduling, please email your provider directly as soon as possible to assist with rescheduling. You will be charged a fee for any missed appointments if you have not notified your provider of the cancellation with at least 24 hours notice.
Partial Appointments
In the case that a client arrives late to an appointment or leaves an appointment early, we will bill for the full scheduled appointment unless an adjustment to the appointment time was agreed upon before the appointment.
What is the payment policy?
Brooks Powers Group bills monthly for provided services using a credit card on file. We offer payment options to pay-in-full or enrollment in a monthly payment plan for billed services. Brooks Powers Group requires a credit card to be placed on file prior to starting services with your provider.
Clients are responsible for all charges incurred, whether or not insurance provides coverage. We provide clients with a monthly billing statement for the services rendered and fees paid to submit to insurance companies for out-of-network reimbursement.
What are the typical psychotherapy billing codes?
Initial Intake Session – CPT Code: 90791
Recurring Sessions – CPT Code: 90832 (30-38 minute session), 90834 (38-52 minute session) or 90837 (53-60 minute session)
Consultation – CPT Code: 90887 (i.e. participating in a school team meeting)
What are the typical evaluation billing codes?
Initial Intake Session – CPT Code: 90791
Testing Sessions – CPT Code: 96136, 96137
Report Writing & Feedback Meetings – CPT Code: 96130, 96131, 96132, 96133
Related Services – CPT Code: 90885 (record review), 96116 (observations, interviewing others)
Do Brooks Powers Group providers accept insurance?
Providers are not contracted with any insurance panels and are considered out-of-network providers. Many insurance plans do provide the opportunity to apply for reimbursement for therapy services received from out-of-network providers. Please contact your insurance company prior to your first appointment and request further information regarding your out-of-network benefits.
Some helpful questions to ask your insurance company include:
- I am seeking mental health treatment services at Brooks Powers Group. Does my plan have any out-of-network coverage for mental health services?
- Is there an out-of-network deductible, and if so, what is it?
- The billing CPT codes will be ___________. What is the maximum allowable for each of these codes? What percentage of this allowable will my plan pay for each of these codes?
- How many mental health sessions does my plan cover per year?
- What information/forms do I need to submit in order to receive out-of-network reimbursement?
- How and where do I submit reimbursement claims (online, mail)?
- Are there any time limitations regarding filing my claims?
Will Brooks Powers Group submit my charges for out-of-network coverage?
Clients at Brooks Powers Group are responsible for submitting their own statements/paperwork to insurance for out-of-network reimbursement. Brooks Powers Group will not bill insurance companies on behalf of clients for out-of-network claims.